1. THE CUSTOMER COMES FIRST

It is the customer who we must keep in mind first of all.

 

2. THERE IS NO WORD IMPOSSIBLE

Although many times customers request almost impossible things, with a little effort and desire to serve them very well, you can get what they want.

 

3. DELIVER WHAT IS PROMISED

It is not from deception that the sale should be made or customers retained. The measure acts like a boomerang when the customer notices it.

 

4. TO SATISFY THE CUSTOMER, GIVE MORE THAN THEY EXPECT

It is logical, I as a customer feel satisfied when I receive more than I expected. How to achieve this? knowing our clients very well and focusing on their needs and desires.

 

5. FOR THE CUSTOMER, WE MAKE A DIFFERENCE

People who have direct contact with customers have a great responsibility, they can make a customer come back or never want to return, they make the difference.

 

6. FAILING AT ONE POINT MEANS FAILING AT EVERYTHING

Everything may work perfectly, we may have everything under control, but what happens if we fail in the attention time, if the product is not of good quality or if we make a mistake, everything goes to the floor. Consumer experiences must be fully satisfactory.

 

7. A DISSATISFIED EMPLOYEE LEADS TO UNHAPPY CUSTOMERS

Own employees are "the first customer" of a company, if they are not satisfied, how can we expect to satisfy external customers?

 

8. THE CUSTOMER RATES PERFORMANCE OVER SERVICE QUALITY

Although there are management indicators developed within companies to measure the quality of service, the only truth is that it

is the customers who, in their minds and feelings, who rate it, if it is good, they come back, and they do not return if it is not.

 

9. NO MATTER HOW GOOD A SERVICE IS, IT CAN ALWAYS BE IMPROVED

Even if the proposed goals of service and consumer satisfaction have been achieved, it is necessary to set new objectives. One of the secrets of success lies in renewal.

 

10. WHEN IT COMES TO CUSTOMER SATISFACTION, WE ARE ALL A TEAM

Work teams must not only work to detect failures or to propose solutions and strategies, when required, all people in the organization must be willing to work for customer satisfaction, whether it is a complaint, a request or any other matter.